How Time Flies for Gig Workers

Abstract

Platforms like DoorDash and UberEats provide tremendous opportunities for gig workers. However, the gig workers are under “algorithmic management” and have to face the black-boxed algorithms with very limited understanding of how the system operates. Their income are greatly influenced by their delivery time. The gig workers often find themselves spending more time waiting than delivering, which in turn decrease their ratings and threats their chances of getting orders. We dived into the problem by algorithm auditing, conducting survey and having 1 on 1 interviews with users. To address this problem we came up with 3 new interface designs and tested with Dashers using storyboard speed dating to get their feedback.

Yang(Zed) Yuan 院阳

Act so as to treat humanity, whether in your own person or in that of another, at all times also as an end, and not only as a means. (Kant, Groundwork of the Metaphysics of Morals)

My research interests include Human-Centered Computing, Artificial Intelligence, Digital Health, Game Design and their lovely intersections.