Zed is guilty of being a consultant at Thougtworks who integrates business needs with technology and help client organisations modernize their systems, processes, people and platforms. Focusing on Enterprise Modernization, Platforms, and Cloud, he has worked with some of the largest organisations in Asia-Pacific on their digital transformation journeys across domains including automotive, retail, and energy. He is also a SAFe certified Scrum Master and Azure certified cloud practitioner.
Prior to joining Thoughtworks, he has worked as Developer, Data Analyst and User Researcher during his time at Amazon, Tencent and Dell Medical School. He is a Jack-of-all-trades and a Master of Science from UT Austin iSchool.
You may find his fingerprints in some articles and podcasts, or catch him butchering some good old Texas blues in his bedroom studio.
MSc in Information Studies, 2021
The University of Texas at Austin
BSc in Information and Computing Science, 2019
Beijing University of Posts and Telecommunications
Platforms like DoorDash and UberEats provide tremendous opportunities for gig workers. However, the gig workers are under “algorithmic management” and have to face the black-boxed algorithms with very limited understanding of how the system operates. Their income are greatly influenced by their delivery time. The gig workers often find themselves spending more time waiting than delivering, which in turn decrease their ratings and threats their chances of getting orders. We dived into the problem by algorithm auditing, conducting survey and having 1 on 1 interviews with users. To address this problem we came up with 3 new interface designs and tested with Dashers using storyboard speed dating to get their feedback.
Well howdy there, partner! If you’ve got a question, a comment, or just wanna say Hi, don’t be shy! Drop me a line and we’ll see what trouble we can get into together.